The Dell computer has turn into a fixture in enterprises all over the world. From the days when they were assembled in a university dorm room, to the mass production of today, Dell has been one of probably the most profitable laptop or computer manufacturers.

Precision M6500

I work as a computer technician in a large organization that supports pretty much 5000 end-users. Our everyday tasks can become overwhelming at times. Particularly when our network goes down or 1 of our servers dies.

One thing we don't have to worry about is hardware challenges. Most of our PCs are from Dell, the newer ones becoming the Optiplex GX620. Whenever we have a hardware failure in a Dell machine, we basically log on to their web-site, submit a form, plus the next day our component arrives. We can do all of our warranty replacements without having even having to speak to a customer service representative on the phone.

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Working in a corporate environment that calls for near 100% uptime, brings the require for service like that of Dell. The much less time we (technicians) can invest worrying about tracking a piece of hardware, in transit, the more we can focus on our job at hand. I guess I'm biased, just a little, due to the service that we do get from Dell. But there is absolutely nothing much better to a technician than readily accessible hardware replacements.

We also deal when plus a while with IBM (Lenovo). I can’t say that I'm as enthusiastic about their service. Every single time we have to replace a part in an IBM machine, they feel the have to have to dispatch a technician. This is frustrating, immediately after all, most of us are just as certified (or possibly even additional so) than these technicians.

Regardless of who you and your business deal with, ensure which you when you bring a brand new vendor onboard, you take a good examine their support services. The superior support you have the smoother the technician’s job are going to be.